Customer Loyalty in Third Party Logistics Relationships Findings from Studies in Germany and the USA /

Challenged by increasing competition and globalization, third party logistics service providers (3PLs) can become more successful by focusing on customer loyalty. Within long-term customer relationships, 3PLs can offer more advanced logistics services, mitigate the risk of substitution, realize high...

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Main Author: Cahill, David L. (Author)
Corporate Author: SpringerLink (Online service)
Format: SpringerLink eBooks
Published: Heidelberg : Physica-Verlag HD, 2007.
Series:Contributions to Management Science,
Online Access:


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Call Number: A1234.567
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