TA-Q-BIN Service Excellence and Innovation in Urban Logistics /

This book reveals the secrets of Yamato Transport’s success in maintaining and extending its leadership in Japan’s domestic parcel delivery market. It presents six cases that illustrate how Yamato's flagship service, TA-Q-BIN, has evolved since the 1970s to the benefit of consumers, particularl...

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Main Authors: Liu, Qizhang. (Author), Goh, Mark. (Author)
Corporate Author: SpringerLink (Online service)
Format: SpringerLink eBooks
Published: Singapore : Springer Singapore : Imprint: Springer, 2015.
Edition:1st ed. 2015.
Series:Management for Professionals,
Online Access:http://dx.doi.org/10.1007/978-981-287-673-7



3rd Floor Main Library

Call Number: A1234.567
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